Reset your DirecTV remote
If your DIRECTV is not working or the buttons on your remote are not responding, try resetting the receiver and remote. Freezing can occur if there is a poor signal or the signal is weak enough for the device to get frozen. If that doesn’t work, try rebooting, checking your subscription, and resetting the receiver. There are a few ways to reset your receiver.
Perform the following steps in order-
To reset your DirecTV box-
Total Time: 2 minutes
Locate the reset button. On most DIRECTV receivers, there is a small red button located inside the access card door. With others, the button is on the side of the receiver.
Press the red button, then wait for your receiver to reboot.
After you press the button, the client should come back up within about 90 seconds.
Or, unplug your receiver’s power cord from the electrical outlet, wait 15 seconds, and plug it back in.
Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.
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If you followed the steps above and still experience the issue, the TV may require repair or the remote control may need to be replaced.